We honor all manufacturer warranties on the products we sell. Specifics of warranty service will depend on the item, the nature of the problem, the manufacturer and your location. Further details on manufacturer’s warranties will generally be attached when you receive your new furniture. If you believe you have a warranty claim, please fill out our Warranty Submission Form on our Contact Us page. This form must be completed correctly and in its entirety before any claims can be serviced.
Assuming you have not taken receipt of merchandise, if you cancel your order with in the first 24 hours, we will fully refund all payments less any applicable credit card processing fees. After 24 hours, ALL SALES ARE FINAL. We sometimes make special exemptions to this rule, and only charge a 25% restocking fee, but this is done at our discretion.
LOCAL PICK UPS
We request that all purchases be picked up within 7 days of when we notify you of availability for pickup. Due to the constant flow of merchandise in and out of our warehouses, we cannot store your merchandise for an extended period. Layaways and/or purchases of in-stock merchandise that are not picked up within 30 days will, at our option, be converted to an in-store credit. Special orders not picked up within 30 days will be considered a cancellation of order, any amount paid (minus the 50% deposit) will be converted to an in-store credit. The 50% deposit is non-refundable. This non-refundable fee helps us to recoup the cost of placing your custom order, paying for it’s shipping costs, warehousing it when it arrives, making room for it on our sales floor, transferring it to our sales floor and finally, waiting for the custom piece to sell. Orders that have been converted to in-store credits cannot be refunded. We pre-inspect all outgoing furniture to ensure that when it leaves our building it’s free of damage and defects. Any damage that occurs during customer pickup & transportation is the sole responsibility of the shipper and/or purchaser. Occasionally, manufacturer defects may not get caught at inspection (usually this is related to assembly of a piece, like holes mis-drilled, part doesn’t fit, etc.). If you notice a manufacturer defect, contact us immediately. We will do everything possible to restore your piece to new condition in as short a time as possible. Please be aware that replacement merchandise and replacement parts may have to be special ordered from the manufacturer and may take some additional time to arrive. Please keep the original packaging in case the item needs to be returned/exchanged.
We pre-inspect all outgoing furniture to ensure that when it leaves our building it’s free of damage and defects. Please be sure to inspect the boxes for visible damage before signing off on a shipment. If you discover damage to the box during the receiving process, please DO NOT sign the bill of lading, and instead, contact us immediately for instructions (this is very rare). Occasionally, manufacturer defects may not get caught at inspection (usually this is related to assembly of a piece, like holes mis-drilled, part doesn’t fit, etc.). If you notice a manufacturer defect, contact us immediately. We will do everything possible to restore your piece to new condition in as short a time as possible. Please be aware that replacement merchandise and replacement parts may have to be special ordered from the manufacturer and may take some additional time to arrive. Please keep the original packaging in case the item needs to be returned/exchanged. Local Delivery list of fees and availability (fees and terms are subject to changed at anytime at the sole discretion of Cincinnati Overstock Warehouse): Delivery Includes: Delivery of Product to Premises in Room/Rooms Desired by customer (under reasonable expectations/ conditions as determined by the delivery service). SET-UP IS NOT INCLUDED in the Price of Delivery. Set-up Fees (sold separately from delivery fee, does NOT include removal of residual packing materials from premises). For a set-up fee quote please contact Cincinnati Overstock Warehouse customer service. All deliveries are required to be paid in full prior to delivery date.
WEBSITE TERMS & CONDITIONS
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