GENERAL DELIVERY INFORMATION
When your purchase anything from Cincinnati Overstock either online or at our weekend sale, you can choose to pickup the item yourself or to use our local delivery service. If you choose delivery, we offer professional, delivery right to your home for a separate charge. When you make your purchase, your customer service representative will help you schedule your delivery date.
Standard delivery within Cincinnati is $99 depending on items purchased. Large purchases of multiple rooms of furniture can add up to $25.
Mattress-only deliveries within Cincinnati is $60.
Additional charges apply for deliveries outside of Cincinnati, simply to cover extra time & fuel costs.
We normally deliver on Monday,Tuesday,Thursday and Friday..
On the day prior to delivery, the delivery company will call to confirm the delivery date as well as give an expected delivery time window.
On the day of delivery, the delivery service will also call to confirm delivery when they are at least 15 minutes away from your residence.
To reschedule a delivery, we only ask for a call at least 48 hours in advance to avoid a redelivery fee.
Some minor assembly by the customer is required on most furniture items, such as screwing legs on a sofa, or attaching the back of a recliner to its base. Minor assembly requires no tools. However, some furniture items are delivered in carton, and require more involved assembly. If you are able to assemble it yourself, you will save money on your furniture purchase.
Should you require assembly assistance for other items, the delivery service may provide this for an additional fee. Ask your sales representative for more information when setting up your delivery, or ask the delivery service when they call to the night before delivery to arrange a time.
Damage is rare, but it does occur occasionally. Contact your sales representative immediately. We ask that you please fill out our short and simple damage claim form on the Warranty Page as well. We will work quickly to replace your items if there is damage. If the items were damaged upon delivery, Cincinnati Overstock Warehouse will assume the cost of redelivery.
If your purchase does not fit when you get it home, contact your sales representative immediately. A representative will assist you in setting up an exchange (some exclusions may apply) or providing you a credit less any restocking fees (usually 15%-25%). Additional delivery charges will apply, so please measure before you buy.