All Sales are Final. We do not accept returns.  If you cancel before taking possession of your purchase, there will be a 25% cancellation fee. 

Estimated Time of Arrival (ETA): The ETA provided to you at the time of purchase is an estimate and not a promise from Cincinnati Overstock Warehouse regarding a specific arrival date of your purchase.  If you are 30 days past your ETA, you can cancel for a full refund. If you would like to cancel your order and it is less than 30 days past your ETA, you will be charged a 25% cancellation fee. 

Pick up hours for West Chester: Thursday – Monday 11 am – 6:40 pm.  No appointment is necessary.  The warehouse is closed on Tuesday and Wednesday.  No pickups are available on those days. 

Pick up hours for Florence:  Saturdays and Sundays only from 11 am – 6:40 pm. Pickups must be scheduled in order to prevent delays. You will receive a text notification when your items are in Florence.  Please respond to the notification text in order to schedule your pickup. 

Pick Up and Inspection:  Please bring a photo ID at the time of pickup.  It is your responsibility to inspect your items at the time of pickup.  Once you agree that your items are damage free, Cincinnati Overstock Warehouse is no longer liable for any damage that occurs to your item/s. The only exception is a manufacturer defect that could not be seen at the time of inspection.  Any damage not detected at the time of pickup, must be reported to our warranty department within 48 hrs of receiving your items.  No repair or replacement is possible after that time. 

Delivery:  Delivery is usually about 2 weeks out.  The delivery service keeps their own schedules and we are unable to make or change delivery appointments.  Once your items are available and ready for delivery, the 3rd party delivery service will contact you within 72 hours in order to schedule delivery for their next available route in your area. 

If Your Items Do Not Fit: Please measure your doorways, hallways, stairs and spaces to verify your item/s will fit before purchasing. Should your item not fit and is returned to us in undamaged condition with all the original packaging by the delivery team, you have the option of receiving an in store credit for the full amount of the purchase, minus your delivery fee, which will be valid for 6 months.  If you prefer to receive a refund, a 25% restocking fee plus any delivery charges will be applied before a refund is issued.  If your item/s does not fit and is returned with damage, we reserve the right to charge an additional damage fee before reselection or refund.  Mattresses with open or torn plastic cannot be returned under any circumstances due to health and safety reasons. 

Warranty Information: Unless otherwise expressly stated on your order, your purchase may come with a termed Manufacturer’s warranty.  As a courtesy to our customers, we will work with the manufacturer to determine if the issue is a manufacturer’s defect and what course of action can be taken. The manufacturer has the final decision when it comes to resolution of a warranty claim. Due to Federal and State laws regarding used mattresses, the delivery service will not pickup any mattress that has been approved for replacement.  It is the customer’s responsibility to follow legal guidelines and return defective mattresses to our warehouse.

To submit a warranty claim, please visit https://cincinnatioverstockwarehouse.com/warranty-submission/

Clearance and Floor Model items: If you purchase an item that is noted AS IS NO WARRANTY and you sign a packing slip acknowledging that you have inspected the product and approve of its condition at the time of pickup or delivery, no warranty claim is allowed for that product. 

Storage:  We ask that you pickup your purchased items within 14 days of receipt into our warehouse, unless otherwise noted in your order. If you do not pick up your order within 30 days from our first notification, we have the discretion to cancel your order and any amount paid, minus a 25% restocking fee, will be converted to an in-store credit which must be used within 6 months of the cancellation date.  If unforeseen circumstances arise which make it impossible to pick up your furniture within the allotted time, please notify our customer service department for an extension. 

Customer Service Hours:  You can reach our customer service department by texting us from our home page at cincinnatioverstockwarehouse.com or calling (888) 822-4033 between the hours of 9:30 am – 4:30 pm on Monday – Friday.  Customer Service on the weekends is by text only between the hours of 10 am – 3 pm on Saturday and from 11 am – 3 pm on Sunday.


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