PICK-UP AND DELIVERY INFORMATION
Once your item/s are received at our warehouse, we notify our third-party delivery service that your order is ready to go. They will contact you within 72 hours to schedule delivery of your item/s for the next available route in your area.
Some minor assembly is required on most furniture items, such as screwing legs on a sofa, or attaching the back of a recliner to its base. If you choose delivery, these minor assemblies require no tools and will be completed by your delivery service. However, some furniture items are delivered in carton and require more involved assembly. If you are able to assemble it yourself, you will save money on your furniture purchase.
Should you desire assembly assistance for items that require it, you can purchase assembly service for an additional fee. Ask your sales representative for more information when setting up your delivery.
Please measure before you buy and make sure your purchase will fit in your home. On occasion, items purchased will not fit in a customer’s home and will be subject to a 25% restocking fee upon return to our warehouse. The customer has the option to receive a full in-store credit (minus delivery fees) to be used to reselect another product from us or if the customer does not want to reselect, there will be a 25% restocking fee assigned before the rest of the balance is refunded. If the delivery service is unable to fit your items into your home, they have the option to offer the customer a liability waiver in order to attempt to “force” your items inside. If they are unsuccessful, the customer will be subjected to repair fees if the furniture returns with damage.
Should there be damage to your product undetected at the time of delivery, it must be reported to our Warranty Department, via email, within 48 hours of receiving your item/s. No repair or replacement is possible after that time. The only exception to this policy is a manufacturer defect (internal damage) that cannot be seen by the customer at the time of delivery.
Please make sure the room your item/s are being placed in is cleared out and prepared for your items as our delivery company will not move your personal furniture that is already in your home.
We will not deliver any product to a location that is unattended. A packing slip acknowledging receipt of your product must be signed and dated at the time of the delivery.
All pick-ups at our Florence, KY location must be scheduled in order to avoid potential delays at the pick-up location. Pick-ups are scheduled in Florence on Saturdays and Sundays only between the hours of 11 am – 6:40 pm.
We will notify you when your item/s are available for pickup and you can either text us from our homepage or call our Customer Service Department at 1-888-822-4033 to schedule a pick-up time. Please keep in mind that if you have chosen to pick up item/s from our Florence location, your ETA is for the arrival of your products at our West Chester, OH warehouse. We transfer these item/s from West Chester to Florence, free of charge, for our customers every week. This may, however, add a few days to your ETA to include the transfer time of your purchased product/s. If you would like to pick up your purchase as soon as it arrives, you can choose to pick it up at our West Chester location. Otherwise, we will transfer your item/s for you and you can pick up your item/s at our Florence, KY location. If you request that your purchased item/s be picked up at our Florence location and then change your mind to have your purchased item/s delivered or to be picked up at our West Chester location a $50 reverse transfer fee will be added to your total purchase.