WARRANTY SUBMISSION


GREAT CUSTOMER SERVICE OUR PRIORITY

Whether you purchased your items online or in store at one of our locations; all items are backed by a full manufacturer warranty.  In order to help us better serve you, if you have a warranty claim, damaged item, missing piece or any other request, we ask that you fill out the quick form below.  By completing the form, it allows us to the get the right information to our customer service staff to process your request.  Please note, we make every effort to respond and process these request within 24-48 hours.

Warranty Information:

Cincinnati Overstock Warehouse does not offer or imply any warranty on any of your purchased product(s). Unless otherwise expressly stated on your order, your purchase may come with some form of termed Manufacturer’s Warranty. If a manufacturer defect issue arises after receiving your item/s, contact us immediately. As a courtesy to our customers, we will work with the manufacturer to determine if the issue is a manufacturer’s defect and what course of action can be taken. We do not have input into the manufacturer’s decision and we do not, as a business, carry or offer warranties.  We will work to do everything possible to address your warranty claim with the manufacturer to ensure that you are serviced to the full extent of your product’s manufacturer’s warranty.

Our goal is to provide our customers with quality furniture, free from defect. If any manufacturer defect is found, please send an email to [email protected]. In order to assist you in your warranty claim, we will need information from you including, but not limited to:
  • 1 picture of the entire product from the front

  • 1 picture of the damaged area from 4 feet away

  • 1 picture of the damaged area from 1 foot away

  • 1 Serial number tag photo  (Depending on your product, there should be a serial number tag or sticker under the seat cushion, on the underside of the product, on the underside of the footrest or on the back of the product.)

  • A written description of the damage to your product

  • Your Order Number and Last name. The order id number is found on the top right of your printed invoice given to you at the time of purchase.

If claims are submitted with any of the above information missing, there will be a delay. We do not assume responsibility for any delay because of incomplete or incorrect information received. Each manufacturer sets their requirements regarding the information needed for warranty claims and the information needed may vary by manufacturer.  In general, if you send in all the information that is required, there should be no problem or delay getting your claim addressed with the manufacturer. If you have any other questions regarding what is needed for a warranty claim, please contact our Customer Service Department at 1-888-822-4033 (Option 3).